Privacy Notice
This notice explains, in plain language, what personal data Vainavi Interiors (“we”, “us”), Ameerpet, Hyderabad, collects through this website, why we collect it, who sees it, how long we keep it, and what you can do about it. For this website we are the “Data Fiduciary” — the party that decides why and how your data is used.
1. What we collect and why
We ask for personal data only when you send us an enquiry through the contact form. We do not run analytics, tracking or advertising on this website. (Like every website, our web-hosting server automatically records technical information such as IP address, browser type and time of visit in routine server logs; see section 4.)
| Data | Required? | Purpose |
|---|---|---|
| Name | Yes | To address you and identify your enquiry |
| Phone number | Yes | To call or message you back about your enquiry |
| Service you are interested in | Yes (drop-down) | To route your enquiry and prepare relevant options |
| Project location (area / city) | Optional | To check service availability and plan a site visit |
| Your message | Optional | To understand your requirement and give an accurate quote |
We use this data only to respond to your enquiry, arrange consultation, measurement or installation, and provide quotes, service and after-sales support. We do not use it for advertising, we do not sell it, and we do not send marketing messages unless you separately ask for them. Please do not send ID numbers, bank/card details or other sensitive information in your message.
If you call, WhatsApp or email us directly (without using the form), the details you choose to share, such as your name, phone number and requirement, are used only to respond to you and for the purposes above. The same rights and retention periods in this notice apply.
2. Your consent
We process the details you enter in the form on the basis of your consent. The consent box on the form is never pre-ticked; you must tick it yourself. Your consent covers only the purposes in section 1. Where you contact us on your own initiative and give us your details for a specific purpose, we use them only for that purpose. If we ever want to use your data for a new purpose, we will ask you again.
Withdrawing consent is as easy as giving it: send an email to vainaviinteriors@gmail.com with the subject “Withdraw consent”, or send a WhatsApp message to +91 93476 94445 saying so. Once you withdraw, we will stop using your data and delete it (see section 5), unless the law requires us to keep it. Withdrawal does not affect anything done before you withdrew, and we may not be able to continue your enquiry or service afterwards.
3. Who receives your data
- WhatsApp (Meta Platforms): When you submit the form, your browser opens WhatsApp with your enquiry pre-filled; you send it from your own WhatsApp account. The message then travels over WhatsApp, which processes it under its own terms and privacy policy. WhatsApp’s servers may be located outside India.
- Email (Google Gmail): If you contact us by email, your message is held in our Gmail mailbox.
- Our team and installation partners: Only staff or partners who need it to serve your enquiry (for example, to visit your site) see your details, and they may use it only for that purpose and must keep it confidential.
- Web-hosting provider: Our hosting provider stores this website and its routine server logs (see section 4).
- Authorities: We may disclose data where the law requires it.
This website has no database or server-side form handler that stores your form entries. It does not use analytics, advertising trackers, social-media pixels or third-party fonts. The “Chat on WhatsApp” button and phone/email links simply open WhatsApp, your phone dialler or your email app when you click them; we receive nothing until you send a message.
4. Cookies and tracking
This website does not set cookies and does not track you across sites. Our hosting server keeps routine access logs (IP address, browser type, pages requested, date and time) for security and troubleshooting only; we do not use them to identify or profile visitors, and they are kept only for the short period our hosting provider retains them. Fonts and images are served from our own site, so your IP address is not shared with font or image providers. If we add analytics or any cookie in future, we will first ask for your consent and update this notice.
5. How long we keep your data
- Enquiries that do not become a project: your messages stay only in our WhatsApp and Gmail accounts and on our phones. We do not copy them into any register, CRM or spreadsheet. We delete them once the enquiry is closed (for example, you decide not to go ahead or we receive no reply), and at any time you ask us to.
- Customers: for the duration of the project and the applicable warranty / after-sales period, and longer only where the law requires (for example, tax and accounting records).
- If you withdraw consent or ask for erasure: we delete your data without undue delay, unless a law requires us to retain it.
Where deletion is due after the purpose is served, we will notify you before erasing, where the law requires such notice.
6. How we protect your data
We take reasonable security safeguards: the website is served over HTTPS with security headers; it contains no database or login that could expose enquiries; access to enquiry messages is limited to our team on password-protected accounts and devices; and we delete data that is no longer needed. If a personal-data breach affects you, we will inform you and the Data Protection Board of India as the law requires.
7. Your rights and how to exercise them
As a “Data Principal” you have the right to:
- Access a summary of the personal data we hold about you and how it is being used, and who we have shared it with;
- Correct or complete inaccurate or incomplete data, and erase data that is no longer needed for its purpose;
- Withdraw consent at any time (section 2);
- Grievance redressal — raise a complaint about how we handle your data;
- Nominate another person to exercise these rights on your behalf if you die or become unable to do so.
Vainavi Interiors — Privacy Desk
Email: vainaviinteriors@gmail.com (subject: “Data Protection Request”)
Phone / WhatsApp: +91 93476 94445
Address: 6-3-788/A/9, Durga Nagar (behind KLM Shopping Mall), Ameerpet, Hyderabad - 500016, Telangana, India
Please mention your name and the phone number you used so we can find your enquiry; we may ask you to confirm your identity before sharing or changing data. We aim to acknowledge requests within 7 days and to respond within 30 days.
Complaints to the Data Protection Board: If you are not satisfied with our response, or we have not replied within the time above, you may complain to the Data Protection Board of India, which accepts complaints through its online process. You must first give us a chance to resolve your grievance. We will not charge you any fee to exercise your rights.
You also have duties under the Act: do not impersonate anyone, do not suppress material information, and do not file false or frivolous complaints.
8. Children
Our services and this website are meant for adults. We do not knowingly collect personal data of anyone under 18 years of age. The form asks you to confirm that you are 18 or older. If you believe a child has sent us data, please write to us and we will delete it.
9. Changes to this notice
We may update this notice from time to time. The version number and effective date at the top will change, and a significant change will be shown on the contact form before you submit it.